Getting right to the point: When is the last time you updated your site?

Regardless of your website’s purpose, (information, support, samples of your work, e-commerce, etc., ) it is important to make sure that your site is fresh, and has accurate and meaningful and TIMELY information posted.

Have you reviwed your site lately? Common mistakes among even the most diverse client base include outdated contact information, outdated product information, and no new information in your news section, BLOG, case studies, client spotlights, and portfolios.

Keeping you information up-to-date says so much about who you are as a company. The information you provide will be more valuable to your exisitng clients and the PROSPECTIVE cliients who may be visiting your site. To those anonymous sets of eyes, viewing out of date or “stale” information can be a huge tip off to the fact that your compnay may have issues in other areas. Think about your own web site surfing experience. How do you view a company that has outdated marketing materials?

I realize we are ALL very busy working IN our businesses, but now it may be prudent to put some time aside to work ON your business.

Have you updated your site lately?

Have you taken a look at your Web site statistics lately?

Have you taken a look at your Web site statistics lately? As Web users get increasingly surfing-savvy, they are spending less and less time perusing sites they come across. Their initial visit may last as little as 10 seconds. If your site doesn’t immediately rivet a visitor’s interest, he or she is gone — possibly never to return.

You have as little time to lock-in interest as does a highway billboard. And, once you gain that interest, you need mechanisms to guide a visitor to action: purchase your product, generate a lead, inquire about your services — whatever you deem a successful outcome of a Web visit.

Statistics show that it is not uncommon for only one Web visitor in 500 to take action on a Web site. For some reason, most Web site owners find this an acceptable ratio. As a comparison, say you operated a traditional retail store on Main Street U.S.A. If 499 persons out of every 500 who walked into your store immediately left — without even a glance at your merchandise — would you find that acceptable? Of course not. You’d go out of business rather quickly.

So how do you halt the “revolving door” on the Web?

A critical step is to give your Web visitors an alluring and easy way to interact with you. And we’re not talking about your site’s “Contact Us” link.

The vast majority of Web sites rely on their site’s “Contact Us” page for inbound inquiries. This is one of the biggest mistakes a company can make.

Statistically, the “Contact Us” page is one of the least visited pages on a Web site. Why? When a person is making an initial evaluation of a company’s products or services, the last thing he or she will do is pick up the phone or send an e-mail. Consciously or unconsciously, he or she doesn’t want to be bombarded with a sales pitch or get on another “spam” e-mail list.

So, if not via the “Contact Us” page, how do you encourage someone to engage your services? It’s easier than you might think…

Even in today’s high-tech interconnected world, still the most powerful word in all of marketing is “free”. Give your Web visitors a taste of your services. An easy way is to create a couple-page PDF with some tips or insights about your industry — and offer it as a free download on your Web site.

One of our clients is a company called Hayward Turnstiles, Inc. Visit www.haywardturnstiles.com and notice the small button in the upper right that says “Download our FREE Turnstile Guide”. Simple techniques like this can be hugely successful at bringing the “revolving door” to a rapid stop. They jump-start the interaction, generate leads, create fertile and fresh databases for permission marketing e-mails and e-newsletters — you name it.

Instead of a 1-in-500 interaction ratio, maybe it becomes 200-in-500. Now isn’t that much more reasonable?

This is just one of many business-building techniques we offer our clients. ImageWorks specializes in making sites work for companies — not just be pretty pictures on the screen.

So stop the revolving door. Lock in business. With a few small techniques, it’s easy.

From Seth’s Blog: “A meatball sundae is the unfortunate result of mixing two good ideas. The meatballs are the foundation, the things we need (and sometimes want). These are the commodities that so many businesses are built on. The sundae toppings (hot fudge and the like) are the New Marketing, the social networks, Google, blogs and fancy stuff that make people all excited. The challenge most organizations face: they try to mix them. They attempt to slap new marketing onto old and end up with nothing but a failed website. This classic book explores the 14 trends that are changing our world and how organizations can either embrace them or be punished by them.” For anybody who has ANYTHING at all to do with marketing, this is a must read. After you’ve read it, you won’t have any more excuses about not understanding new media! Now shut up and sell. Jeffrey

Jeffrey Cohen is the director of New Business Development at ImageWorks, LLC in Vernon, CT. ImageWorks has been providing state of the art web development solutions for 10 years. ImageWorks can provide web solutions for both large and small companies. Visit our portfolio on our website. If you have any web design, development, hosting or internet marketing needs including myspace design, marketing and BLOG design, we can assist. For help with web issues or to leave a reply to this blog post, contact Jeffrey at JCohen@ImageWorksLLC.com.

I’m often asked “Why should I Blog…I Don’t see the value in it, and I rarely read other peoples blogs.” Well, for starters, you are not other people. And other people are reading Blogs. Once again, it’s not about you, it’s about your customers. Also, the word “rarely” is not “never”, so there are in fact times, when you do seek a Blog article. And trust me, there will be times when a potential client of yours is seeking information about your company as well. Here then, are a list of 5 reasons to Blog, even if no one reads it.

1) SEO Benefits: The effects of Blogging and SEO benefits are many. Articles are picked up, reported on, indexed, copied, and referenced. And your brand is associated with the information every time. When you add the fact that the information has an infinite search life, what you do today can be seen for years.

2) Crisis management: Do you have some important information you need to get out NOW? Your Blog may be the best, fastest way to announce it to the world.

3) Re-Purpose content: White Papers, News Letters, Other Blog entries – All of them make great additions to your Blog, and give you credibility, show you as credible, and keep you connected.

4) Differentiation: Are you different from your competitors? Your Blog is a great way to flex your service “muscles” by demonstrating your strengths and keeping you ahead of the competition.

5) PR Opportunities: Have you won an award? Have you hired someone? Never before has the execution of a massive outreach of information been at your fingertips so quickly.

One of the keys to generating more business from your Web site is to increase the amount of traffic you get from relevant keyword searches. That is, when someone types in a phrase representing the products or services in your industry, you want your Web site to come up prominently in the results listings. Experts in “Search Engine Optimization” or “SEO” know that one of the secrets to high rankings is to make sure the text of your Web site includes lots of the same phrases that people are searching for. And there’s a great tool that can help. The tool is called NicheBOT Classsic. It’s a handy Web site that provides a precise, constantly updated listing of keywords for every industry. And it’s free for your use. Give it a try. Go to: www.nichebotclassic.com. Type in a word or phrase that pertains to your industry and — presto — you’ll see the actual words and phrases that people are typing into search engines, worldwide. If you make sure those words and phrases are sprinkled throughout your Web site text, your search engine rankings will steadily go up. So will traffic to your Web site. And, ultimately, your business should also get a boost.

Jeffrey Cohen is the director of New Business Development at ImageWorks, LLC in Vernon, CT. ImageWorks has been providing state of the art web development solutions for 13 years. ImageWorks can provide web solutions for both large and small companies. Visit our portfolio on our website. If you have any web design, development, hosting or internet marketing needs including myspace design, marketing and BLOG design, we can assist. For help with web issues or to leave a reply to this blog post, contact Jeffrey at JCohen@imageworksllc.com.

More and more I am asked about Blogging. “Should I do it?”, “What’s the benefit?”, “What does it all mean?”, etc., etc., etc.,. The reality is this. If you have some words of wisdom, why not share them? You never know who may be listening.

If you are trying to establish yourself as an expert in your field, it has never been easier. The opportunity to actually put into words for others to read any thoughts you may have is as simple as some keystrokes and a click.

Personally, I subscribe to all sorts of Blogs for all sorts of reasons. Hobbys, professional information, competitors strategy review, lots of things. Sometimes, I even have to read a lot of things I’m not really interested in to find what it is I’m looking for. And then, I come across the nugget and it was all worth it.

Recently, I ran into this article by a Blogger, about his experience in Blogging. Seth Godin’s Blog about marketing. Seth…I may not have read all 3,000, but I’ve read most, and I still refer to the one’s that I need to when I’m selling or trying to teach clients about marketing. Here’s to 3,000 more.

Sure, there’s a lot of junk out there, but the cream always rises to the top.

http://sethgodin.typepad.com/seths_blog/2009/02/luckiest-guy.html

Many marketing folks are finally starting to sit up and take notice of the fact that traditional copywriting techniques do not work on the web. The reasons are varied but include the nature of the web. When leafing through a magazine for example, you will likely give some focus to a full page ad, or if there’s a billboard between your home and your place of work you might not notice it today, but you probably will tomorrow or the next day. it’s a different ball game when it comes to the online world.

When surfing hundreds (sometimes even thousands) of pages per day, the chances of coming across the same message once you’ve left a website are pretty small. With each web page it’s either now or never. You can lose the reader if you haven’t engaged them sufficiently.

So, how do we solve these issues?

First of all, instead of trying to SELL to a customer, today’s successful marketers need to be more focused on generating leads which could end up in a sale further down the line.

Offering free downloads of white papers, videos that engage, or other free trials and offers are a fantastic way to engage your future clients, and a great way to capture their information so that with permission, you can continue to market to them, building trust and becoming a valuable source of information over time. What you are doing is recognizing that it’s tough to get people to buy from one page, and reacting by reducing the size of the barrier making it really easy for consumers to become familiar with your company.

The bigger issue is that most traditional marketers think writing sales copy for the web is exactly the same as writing for print. Many make the simple mistake of copying and pasting their print-based marketing messages onto their websites, and then wonder why conversion rates are poor. It may be time to make the transition from writing print sales copy to online copy and stay one step ahead of your competitors.

Some key points to consider include:

1) Online customers aren’t a captive audience. They come and go as they please, ultimately making an immediate sale harder. Generating leads by offering free trials, white papers, demos, or a free newsletter may ultimately be more important than blindly pursuing the big sales pitch.

2) Transparency is key to writing online sales copy. Don’t make false promises because customers can readily read up on your products and services, immediately check a competitors site, use comparison websites and even Google customer review forums and user groups to get real information.

3) When writing an offer for your prospective clients, make sure it is clean, concise, and attention grabbing without being too gimmicky. Your headline is a promise to prospective readers. Its job is to clearly communicate the benefit that you will deliver to the reader in exchange for their valuable time. Write your headline first, and then make sure you are able to deliver on the promise you just made!

Jeffrey Cohen is the director of New Business Development at ImageWorks, LLC in Vernon, CT. ImageWorks has been providing state of the art web development solutions for 13 years. ImageWorks can provide web solutions for both large and small companies. Visit our portfolio on our website. If you have any web design, development, hosting or internet marketing and BLOG design, we can assist. For help with web issues or to leave a reply to this blog post, contact Jeffrey at JCohen@imageworksllc.com.

What is the Value that your Web site offers?

Although there are many design elements that people can employ to make their Web site have more impact, just as important is the focus of the message. I know many people agonize about the look and feel of the site, and focus on trying to find the right shade of blue, green, etc., but focusing on form instead of function is a mistake that all too many make. So, why do you have a Web site in the first place? Here’s a hint: A Web site exists to provide something that’s useful or interesting to visitors. Understanding that you need a well defined message before you worry about how to present it goes a long way to making your Web site project successful. Swanson’s Unwritten Rules of Management states: “You can’t polish a sneaker” – In other words, No matter how mach you try, it’s still just a sneaker. What are you offering to your visitors? Why is it worth their time to visit your site?
Keeping some key principals in place about function rather than form will keep your project in line with your customers expectations, and allow for a Site that will help drive traffic to your door.

Rules of e-mail engagement

Your site is posted, your marketing machine is revved up, and you’ve been a good business owner and collected email addresses (with permission) of all your clients and interested parties. (You have been collecting email addresses, haven’t you?). It’s time for you to send out your e-newsletter, and you’re all excited because it features some great information about YOU…but, will it be read?

Sometimes, it’s easy to start talking (writing) about ourselves and forget what it is we are trying to accomplish. Wouldn’t it be more effective to connect with our prospective and existing client base by talking about THEIR needs instead of OUR products? If you think they are the same, you are sadly mistaken. And, what about providing something actually helpful or interesting to a prospect and/or client JUST BECAUSE YOU CAN? Offering information to people because it actually helps is a good way to get on their radar. It increases your credibility, and helps you to obtain that “touch” with a client that we are all supposed to be maintaining 6 to 10 times a year, depending on who you listen to. (You are staying in touch with your clients, aren’t you?) One more incredibly important feature of providing useful content…your e-newlsetter may actually get read! People will start looking for and expecting your information because it’s informative, fun to read, or fills some need that the client has. Additonally, there are some best practices that should be followed. 1) Organize the content in a way that addresses VISITORS’s needs, NOT your own. 2) Your e-newsletter is one piece of your overall communication strategy, making sure the look and feel is consistent with ALL of your marketing materials, both on and off line. 3) Consider a survey and asking for client feedback! What a quick and simple way to engage clients and find out their needs 4) ALWAYS, ALWAYS, ALWAYS (did I say ALWAYS?) make sure that your list is permission based, and allows for an opt-out function allowing clients to unsubscribe.

Jeffrey Cohen is the director of New Business Development at ImageWorks, LLC in Vernon, CT. ImageWorks has been providing state of the art web development solutions for 10 years. ImageWorks can provide web solutions for both large and small companies. Visit our portfolio on our website. For maximum ROI with your web design, development, hosting or internet marketing needs including myspace design, on-line marketing, Social Media and Blog design, or for help with web issues, contact Jeffrey at JCohen@imageworksllc.com.

Keep People on Your Site!

Have you taken a look at your Web site statistics lately?

Have you taken a look at your Web site statistics lately? As Web users get increasingly surfing-savvy, they are spending less and less time perusing sites they come across. Their initial visit may last as little as 2 seconds. If your site doesn’t immediately rivet a visitor’s interest, he or she is gone — possibly never to return.

You have as little time to lock-in interest as does a highway billboard. And, once you gain that interest, you need mechanisms to guide a visitor to action: purchase your product, generate a lead, inquire about your services — whatever you deem a successful outcome of a Web visit.

Statistics show that it is not uncommon for only one Web visitor in 500 to take action on a Web site. For some reason, most Web site owners find this an acceptable ratio. As a comparison, say you operated a traditional retail store on Main Street U.S.A. If 499 persons out of every 500 who walked into your store immediately left — without even a glance at your merchandise — would you find that acceptable? Of course not. You’d go out of business rather quickly.

So how do you halt the “revolving door” on the Web?

A critical step is to give your Web visitors an alluring and easy way to interact with you. And we’re not talking about your site’s “Contact Us” link.

The vast majority of Web sites rely on their site’s “Contact Us” page for inbound inquiries. This is one of the biggest mistakes a company can make.

Statistically, the “Contact Us” page is one of the least visited pages on a Web site. Why? When a person is making an initial evaluation of a company’s products or services, the last thing he or she will do is pick up the phone or send an e-mail. Consciously or unconsciously, he or she doesn’t want to be bombarded with a sales pitch or get on another “spam” e-mail list.

So, if not via the “Contact Us” page, how do you encourage someone to engage your services? It’s easier than you might think…

Even in today’s high-tech interconnected world, still the most powerful word in all of marketing is “free”. Give your Web visitors a taste of your services. An easy way is to create a couple-page PDF with some tips or insights about your industry — and offer it as a free download on your Web site.

One of our clients is a company called Hayward Turnstiles, Inc. Visit www.haywardturnstiles.com and notice the small button in the upper right that says “Download our FREE Turnstile Guide”. Simple techniques like this can be hugely successful at bringing the “revolving door” to a rapid stop. They jump-start the interaction, generate leads, create fertile and fresh databases for permission marketing e-mails and e-newsletters — you name it.

Instead of a 1-in-500 interaction ratio, maybe it becomes 200-in-500. Now isn’t that much more reasonable?

This is just one of many business-building techniques we offer our clients. ImageWorks specializes in making sites work for companies — not just be pretty pictures on the screen.

So stop the revolving door. Lock in business. With a few small techniques, it’s easy.

Jeffrey Cohen is the director of New Business Development at ImageWorks, LLC in Vernon, CT. ImageWorks has been providing state of the art web development solutions for 10 years. ImageWorks can provide web solutions for both large and small companies. Visit our portfolio on our website. For maximum ROI with your web design, development, hosting or internet marketing needs including myspace design, on-line marketing, Social Media and Blog design, or for help with web issues, contact Jeffrey at JCohen@imageworksllc.com.

Shut Up and Sell!
A guide to what gets in the way

The Client was in trouble. Sales were down, and he was looking for the reasons why. He was looking at changing the colors of the buttons on his website without really understanding the habits of his customers. It never crossed his mind that he might be looking in the wrong place. What struck me as odd is that when my sales are down. I always look at MYSELF, asking “What else can I be doing or doing differently?” – So, in an effort to try and not offend the client, I asked “John – When is the last time you were on a site and didn’t buy the product becuase of the color of the “Buy Now” button?” He hemmed and hawed and came up with several reasons why the site wasn’t going to work for him, INSTEAD of focusing on GETTING MORE OF THE RIGHT CLIENTS. I have seen this before, and I know where he’s headed. It won’t be pretty when he gets there. Instead of focusing on what is really important, he has chosen to misdirect his energy on minutiae that will make no real difference on the bottom line.

According to Kelly Robertson, here is a short list of what makes successful people sell!

1. They are persistent. The most successful people in any industry have learned to face the obstacles that get in their way. They look for new solutions. They are tenacious. They refuse to give up.

2. Successful sales people are avid goal setters. They visualize their target, determine how they will achieve their goal, and take action on a daily basis.

3. Great sales people ask quality questions.

Uncover their customer’s goals, objectives, concerns and hesitations. This allows them to effectively discuss the features and benefits of their product and service that most relate to each customer.

4. Successful sales people listen. They have learned that silence is golden. 5. Successful sales people are passionate. You are not doing yourself, your company or your customers any favours by continuing to represent something you can’t get excited about. 6. Successful sales people are enthusiastic. When faced with unpleasant or negative situations, they choose to focus on the positive elements instead of allowing themselves to be dragged down.

7. Successful sales people take responsibility for their results. They do not blame internal problems, the economy, tough competitors, or anything else if they fail to meet their sales quotas. They know that their actions alone will determine their results and they do what is necessary.

Jeffrey Cohen is the director of New Business Development at ImageWorks, LLC in Vernon, CT. ImageWorks has been providing state of the art web development solutions for 10 years. ImageWorks can provide web solutions for both large and small companies. Visit our portfolio on our website. For maximum ROI with your web design, development, hosting or internet marketing needs including myspace design, on-line marketing, Social Media and Blog design, or for help with web issues, contact Jeffrey at JCohen@imageworksllc.com.

From time to time, clients will ask for things that are outside the scope of what they ordered, what they want, what you agreed to, what makes sense for them, or what is even possible for you to deliver. That’s why it’s important to set the boundaries up front. What’s important about saying “No!” is not the fact that you said “No!”, it’s the understanding that it is still possible for a customer to feel that they have been heard and treated fairly.

There a few ways that you can show you care, while not compromising your standards. Explaining that you understand, explaining your point of view, and remaining caring, open and honest with customers keep open the gateways of communications.

The reason a client chose you in the first place is they trusted you. They had confidence in you. Sometimes, in a polite way, it’s important to remind them that there was a reason they chose a professional to handle their job in the first place.

Being professional and considerate of customers enhances their view of the organization–even when the customer may be disappointed with the outcome.

Jeffrey Cohen is the director of New Business Development at ImageWorks, LLC in Vernon, CT. ImageWorks has been providing state of the art web development solutions for 10 years. ImageWorks can provide web solutions for both large and small companies. Visit our portfolio on our website. For maximum ROI with your web design, development, hosting or internet marketing needs including myspace design, on-line marketing, Social Media and Blog design, or for help with web issues, contact Jeffrey at JCohen@imageworksllc.com.

Technology is cheap. Very cheap. Compared to a few years ago, the cost of computers, cell phones, software, and yes, even the cost of a Web site has come down remarkably. And why not? Labor is plentiful, economy of scale is hard at work, and most importantly, we’ve done it before. We’re now just re-purposing the same technology over and over. So with so much around and people just begging to help, why are so many Web sites failing in delivering the Holy Grail of marketing?

Among the many reasons of course are the usual suspects. Unrealistic expectations, micro-management by the IT folks instead of the marketing team, and poorly built websites that will never be indexed well by search engines are just a few reasons that come to mind. But the really big offender? The one that insures underwhelming results almost every time?

It’s the inability of those involved to resist the temptation to have the Web site drive the business. You need to have the business experience dictate how the Web site should be designed. And I don’t just mean graphically. I know that everyone has a friend or cousin or sisters-neighbors-cousins-nephew who is a web-designer. But ask yourself, “What is the REAL business experience that little Johnny, graphically talented though he may be, ACTUALLY brings to the table?” Will he understand the nuances of a wholesale business that is using a Web site to go direct to consumers for the first time in the 100 year history of the company? I think you all see where this is going.

Now get back to work, and this time, have the dog wag the tail.

Jeffrey Cohen is the director of New Business Development at ImageWorks, LLC in Vernon, CT. ImageWorks has been providing state of the art web development solutions for 10 years. ImageWorks can provide web solutions for both large and small companies. Visit our portfolio on our website. For maximum ROI with your web design, development, hosting or internet marketing needs including myspace design, on-line marketing, Social Media and Blog design, or for help with web issues, contact Jeffrey at JCohen@imageworksllc.com.

My friend Jody gets it. Some of our clients get it. But there are still a lot of people who don’t realize that once your new site is launched, the work promoting it is just beginning.

What will you do to keep the site top of mind so that when people need your product or service, they think to visit your site?

There are the obvious things, if you are a restauranteur, you could make sure you put the web site on your to go menus, bumper stickers, email blasts with daily specials, etc.,. But, what if you do something less obvious? what if you have nothing to say on a daily basis?

Advertising specialties to the rescue! Coasters, Mugs, and other imprinted desk accessories with your website’s URL right in front of future client can be extremely helpful. Something useful is not only helpful, but helps keep your branding top of mind.

We practice what we preach, so if you are looking for something to take up some desk space, drop us a line and we’ll send you something!

CT Web design Quick Tips

Here’s is a quick tip list for getting the most out of your web design project. Stick to these rules and you will be well on your way to launching a successful online marketing campaign.

1) Navigation that makes sense, and is well placed on the site. The two standards are across the top, and down the left side. Don’t make people guess where to find things.

2) Less is More. A clean layout and simple yet effective design that incorporates white space makes a site easy to read, and intuitive.

3) Make sure your site is cross browser compatible. Test it on a Mac as well as a PC, and make sure it looks and acts the way it was designed to.

4) Make sure your site technology is scalable. There’s nothing worse than having to rebuild your site or start your web project from scratch because you want to add some functionality that won’t integrate into your platform.

5) If you are not doing the work yourself and outsource the project, INSIST on real world examples from your developer, and get a hands on demonstration so that you understand exactly what you are getting.

For even more tips, visit our white papers page at http://www.imageworksllc.com/white-papers.cfm

Jeffrey Cohen is the director of New Business Development at ImageWorks, LLC in Vernon, CT. ImageWorks has been providing state of the art web development solutions for 10 years. ImageWorks can provide web solutions for both large and small companies. Visit our portfolio on our website. For maximum ROI with your web design, development, hosting or internet marketing needs including myspace design, on-line marketing, Social Media and Blog design, or for help with web issues, contact Jeffrey at JCohen@imageworksllc.com.

Friend and colleague Chris Amorosino recently dug up some statistics and sent them out in his e-news blast. And I Quote “People spend twice as much time looking at the left side of your web page as they spend looking at the right. According to “the king of usability,” Jakob Nielsen in an April 2010 study, web visitors spend 69% of their time viewing the left half of the page and 30% viewing the right half. Nielsen recommends keeping navigation to the far left; placing the main content a tad further from the far left; and showcasing your most important content between one third and halfway across the page. That’s where users focus their attention the most.

Here’s an area where it doesn’t pay to be creative. We train people to pay attention to certain spots on the page because most sites place their key information there. Break with the conventional layout and you risk breaking down your readership.”

Chris (and the Nielsen folks) clearly “get” what’s going on here. Conformity where appropriate, ease of use, and making use of what naturally works will help get your message read.

For the details on Nielsen’s study, go to www.useit.com/alertbox/horizontal-attention.html.

Jeffrey Cohen is the director of New Business Development at ImageWorks, LLC in Vernon, CT. ImageWorks has been providing state of the art web development solutions for 10 years. ImageWorks can provide web solutions for both large and small companies. Visit our portfolio on our website. For maximum ROI with your web design, development, hosting or internet marketing needs including myspace design, on-line marketing, Social Media and Blog design, or for help with web issues, contact Jeffrey at JCohen@imageworksllc.com.

I’ve read a tremendous amount of business books. Here’s everything I’ve ever learned, boiled down so that you do not have to read the volumes that I have already digested: Constant and vigilant measuring, evaluation, and action accordingly. Understand the competitive landscape. Know your team’s strengths and weaknesses. Love what you do, and surround yourself with people who share your goals.

The pieces that help us achieve success for our clients are twofold: Scalability, and the ability to genuinely listen to our customers marketing problems and then offer them an array of solutions that can actually solve these problems. Before embarking on your web design project, ask yourself: Do I know what my marketing problems are? How will I measure success?

Jeffrey

Jeffrey Cohen is the director of New Business Development at ImageWorks, LLC in Vernon, CT. ImageWorks has been providing state of the art web development solutions for 10 years. ImageWorks can provide web solutions for both large and small companies. Visit our portfolio on our website. For maximum ROI with your web design, development, hosting or internet marketing needs including myspace design, on-line marketing, Social Media and Blog design, or for help with web issues, contact Jeffrey at JCohen@imageworksllc.com.

OK, Ok, I know I preach a lot about continuity in blog posts, and how you should stick to a central theme when blogging, but every once in a while, there need to be exceptions. And today’s exception is breathtaking. Here’s Hubble, looking at nothing. http://www.flixxy.com/hubble-ultra-deep-field-3d.htm

Jeffrey

Jeffrey Cohen is the director of New Business Development at ImageWorks, LLC in Vernon, CT. ImageWorks has been providing state of the art web development solutions for 10 years. ImageWorks can provide web solutions for both large and small companies. Visit our portfolio on our website. For maximum ROI with your web design, development, hosting or internet marketing needs including myspace design, on-line marketing, Social Media and Blog design, or for help with web issues, contact Jeffrey at JCohen@imageworksllc.com.

Google has recently indicated that it will start using the speed at which a site loads as a priority in page ranking. An article published in issue 168 of Web Designer magazine states that “searches will now factor in how fast a page loads which will directly relate to how a site ranks in Google”. Based on our experience as a web design firm, this is the first time that a fast Web site will actually be rewarded by a search engine. The general consensus among other CT web design companies we have spoken to? It appears to be a good thing for keeping the web relevant, and quick.

Jeffrey.

Jeffrey Cohen is the director of New Business Development at ImageWorks, LLC in Vernon, CT. ImageWorks has been providing state of the art web development solutions for 10 years. ImageWorks can provide web solutions for both large and small companies. Visit our portfolio on our website. For maximum ROI with your web design, development, hosting or internet marketing needs including myspace design, on-line marketing, Social Media and Blog design, or for help with web issues, contact Jeffrey at JCohen@imageworksllc.com.

Many clients come to us for help in re-designing their Web site. Typically, the conversation starts with the client asking us questions. In response, I hand them a sheet with questions that are best answered before they start peppering us with questions that are, in some cases, not relevant. This list of questions is a fantastic guide to help people get back on track with their web development projects.

1) What is the goal of the site? If it’s to support your product or service, great. Then let’s make the documentation front and center, and easy to find. If it’s to make the phone ring, then lets make sure the phone number is big and bright and well placed.

2) How will you measure success? Is it number of visitors? Is it spreading your message? Or, is it having the right kind of person pick up the phone and call you?

3) How many people on your team have to be involved? At what level?

4) Who will be writing the content? And, what will the content say about you? this relates directly back to item number 1 on this list. Are you trying to close sales? Are you telling a story?

5) Are you earning permission to follow up? Allowing appropriate people to opt in is a very powerful tool for gaining permission to “touch” you clients.

6) How will people find your site? Google? From your URL printed on Billboards? Does showing up in the search engines matter? What about Viral Marketing?

7) Who needs to update this site? How often? Do your news and sections need frequent updating? Will your developer support ongoing maintenance, or supply you a toolset to update your content, or both?

How are you integrating your other marketing efforts with your Web site? Do you have coupons that are emailed out that can be redeemed in your online store? Can people request coupons from your site that can be used in your brick and mortar establishment?

9) How often will you overhaul your site? What are the dollar and time constraints on the project?

And finally, my personal favirite:

10) Do your team members understand that ‘everything’ is not an option?

Jeffrey

Jeffrey Cohen is the director of New Business Development at ImageWorks, LLC in Vernon, CT. ImageWorks has been providing state of the art web development solutions for 10 years. ImageWorks can provide web solutions for both large and small companies. Visit our portfolio on our website. For maximum ROI with your web design, development, hosting or internet marketing needs including myspace design, on-line marketing, Social Media and Blog design, or for help with web issues, contact Jeffrey at JCohen@imageworksllc.com.

Many of our clients approach us for guidance, and often we find that some of what they are looking for us to provide is really something they should be providing to us. As they say, “Failing to plan is planning to fail.” So then, what can you do to become a better client to your creative service vendors?

Have realistic expectations, and know your limits (resources such as time, money, etc.,) before beginning the project.

Simplify the problem!

Don’t be afraid of paying for the work. Friends and family typically can only take you so far.

Stay away from glitz for glitz’s sake. It may look pretty, but often stifles functionality.

Jeffrey

Jeffrey Cohen is the director of New Business Development at ImageWorks, LLC in Vernon, CT. ImageWorks has been providing state of the art web development solutions for 10 years. ImageWorks can provide web solutions for both large and small companies. Visit our portfolio on our website. For maximum ROI with your web design, development, hosting or internet marketing needs including myspace design, on-line marketing, Social Media and Blog design, or for help with web issues, contact Jeffrey at JCohen@imageworksllc.com.

Customers really don’t become customers until they have bought from you at least twice. The first time they buy, they are merely visitors looking for the value in what you offer.

Getting customers in the door is one thing. Getting them to come back is something quite different. Single visit customers are the most expensive and therefore least profitable to work with. (What exactly did you spend to get them to come to your website or store in the first place?)

And now that they are here, what can you do to keep them? What can you do to build the Holy Grail of Marketing, Customer Loyalty?

Well, outstanding customer service is certainly a great start. Under promising and over delivering are the staples of a great consumer experience. But how about a great rewards program? Something of real value that keeps them coming back? And how much would you spend on someone that you have already spent a fortune on in the first place, if it means keeping them coming back?

Using your Web site as a means to capture customer loyalty is a great, cost effective way to offer your client base a way to redeem coupons, offers, and receive the benefits of being a customer. See what creative ways you can think of to keep ‘em coming back.

Jeffrey

Jeffrey Cohen is the director of New Business Development at ImageWorks, LLC in Vernon, CT. ImageWorks has been providing state of the art web development solutions for 10 years. ImageWorks can provide web solutions for both large and small companies. Visit our portfolio on our website. For maximum ROI with your web design, development, hosting or internet marketing needs including myspace design, on-line marketing, Social Media and Blog design, or for help with web issues, contact Jeffrey at JCohen@imageworksllc.com.

Halt the “revolving door” on your Web site.
Have you taken a look at your Web site statistics lately?

Have you taken a look at your Web site statistics lately? As Web users get increasingly surfing-savvy, they are spending less and less time perusing sites they come across. Their initial visit may last as little as 10 seconds. If your site doesn’t immediately rivet a visitor’s interest, he or she is gone — possibly never to return.

You have as little time to lock-in interest as does a highway billboard. And, once you gain that interest, you need mechanisms to guide a visitor to action: purchase your product, generate a lead, inquire about your services — whatever you deem a successful outcome of a Web visit.

Statistics show that it is not uncommon for only one Web visitor in 500 to take action on a Web site. For some reason, most Web site owners find this an acceptable ratio. As a comparison, say you operated a traditional retail store on Main Street U.S.A. If 499 persons out of every 500 who walked into your store immediately left — without even a glance at your merchandise — would you find that acceptable? Of course not. You’d go out of business rather quickly.

So how do you halt the “revolving door” on the Web?

A critical step is to give your Web visitors an alluring and easy way to interact with you. And we’re not talking about your site’s “Contact Us” link.

The vast majority of Web sites rely on their site’s “Contact Us” page for inbound inquiries. This is one of the biggest mistakes a company can make.

Statistically, the “Contact Us” page is one of the least visited pages on a Web site. Why? When a person is making an initial evaluation of a company’s products or services, the last thing he or she will do is pick up the phone or send an e-mail. Consciously or unconsciously, he or she doesn’t want to be bombarded with a sales pitch or get on another “spam” e-mail list.

So, if not via the “Contact Us” page, how do you encourage someone to engage your services? It’s easier than you might think…

Even in today’s high-tech interconnected world, still the most powerful word in all of marketing is “free”. Give your Web visitors a taste of your services. An easy way is to create a couple-page PDF with some tips or insights about your industry — and offer it as a free download on your Web site.

One of our clients is a company called Hayward Turnstiles, Inc. Visit www.haywardturnstiles.com and notice the small button in the upper right that says “Download our FREE Turnstile Guide”. Simple techniques like this can be hugely successful at bringing the “revolving door” to a rapid stop. They jump-start the interaction, generate leads, create fertile and fresh databases for permission marketing e-mails and e-newsletters — you name it.

Instead of a 1-in-500 interaction ratio, maybe it becomes 200-in-500. Now isn’t that much more reasonable?

This is just one of many business-building techniques we offer our clients. ImageWorks specializes in making sites work for companies — not just be pretty pictures on the screen.

So stop the revolving door. Lock in business. With a few small techniques, it’s easy.

Jeffrey Cohen is the director of New Business Development at ImageWorks, LLC in Vernon, CT. ImageWorks has been providing state of the art web development solutions for 10 years. ImageWorks can provide web solutions for both large and small companies. Visit our portfolio on our website. If you have any web design, development, hosting or internet marketing needs including myspace design, marketing and Blog design, we can assist. For help with web issues or to leave a reply to this blog post, contact Jeffrey at JCohen@imageworksllc.com.

The Importance of the Blog.

To Blog or Not to Blog? That seems to be the question lately.

More and more I am asked about Blogging. “Should I do it?”, “What’s the benefit?”, “What does it all mean?”, etc., etc., etc.,. The reality is this. If you have some words of wisdom, why not share them? You never know who may be listening.

If you are trying to establish yourself as an expert in your field, it has never been easier. The opportunity to actually put into words for others to read any thoughts you may have is as simple as some keystrokes and a click.

Personally, I subscribe to all sorts of Blogs for all sorts of reasons. Hobbys, professional information, competitors strategy review, lots of things. Sometimes, I even have to read a lot of things I’m not really interested in to find what it is I’m looking for. And then, I come across the nugget and it was all worth it.

Recently, I ran into this article by a Blogger, about his experience in Blogging. Seth Godin’s Blog about marketing. Seth…I may not have read all 3,000, but I’ve read most, and I still refer to the one’s that I need to when I’m selling or trying to teach clients about marketing. Here’s to 3,000 more.

Sure, there’s a lot of junk out there, but the cream always rises to the top.

Seth Godin’s Blog

Many marketing folks are finally starting to sit up and take notice of the fact that traditional copywriting techniques do not work on the web. The reasons are varied but include the nature of the web. When leafing through a magazine for example, you will likely give some focus to a full page ad, or if there’s a billboard between your home and your place of work you might not notice it today, but you probably will tomorrow or the next day. it’s a different ball game when it comes to the online world.

When surfing hundreds (sometimes even thousands) of pages per day, the chances of coming across the same message once you’ve left a website are pretty small. With each web page it’s either now or never. You can lose the reader if you haven’t engaged them sufficiently.

So, how do we solve these issues?

First of all, instead of trying to SELL to a customer, today’s successful marketers need to be more focused on generating leads which could end up in a sale further down the line.

Offering free downloads of white papers, videos that engage, or other free trials and offers are a fantastic way to engage your future clients, and a great way to capture their information so that with permission, you can continue to market to them, building trust and becoming a valuable source of information over time. What you are doing is recognizing that it’s tough to get people to buy from one page, and reacting by reducing the size of the barrier making it really easy for consumers to become familiar with your company.

The bigger issue is that most traditional marketers think writing sales copy for the web is exactly the same as writing for print. Many make the simple mistake of copying and pasting their print-based marketing messages onto their websites, and then wonder why conversion rates are poor. It may be time to make the transition from writing print sales copy to online copy and stay one step ahead of your competitors.

Some key points to consider include:

1) Online customers aren’t a captive audience. They come and go as they please, ultimately making an immediate sale harder. Generating leads by offering free trials, white papers, demos, or a free newsletter may ultimately be more important than blindly pursuing the big sales pitch.

2) Transparency is key to writing online sales copy. Don’t make false promises because customers can readily read up on your products and services, immediately check a competitors site, use comparison websites and even Google customer review forums and user groups to get real information.

3) When writing an offer for your prospective clients, make sure it is clean, concise, and attention grabbing without being too gimmicky. Your headline is a promise to prospective readers. Its job is to clearly communicate the benefit that you will deliver to the reader in exchange for their valuable time. Write your headline first, and then make sure you are able to deliver on the promise you just made!

Welcome to the New ImageWorks Blog!